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Mobile

Mobile

Downloads: 622

Addon version: 6.0.5

Radiant System

Use Cases | Key features | User's Manual | Package installation | Configuration | System requirements | Roadmap

    Use Cases

    Additional settings for the mobile application Service and help desk for OTRS 6 Community Edition.

     

    Key features

    • Push notifications for android
    • Creating a web service automatically
    • Setting global styles for priority and ticket states

     

    User's Manual

     

    1. Install the JSON API package version 6.41.0 or later on the OTRS6 server.

    1.1. System requirements for JSON API.

    1.2. To complete installing in the file zzz_otrs.conf (documentation link) inside section <Location / otrs> you should write:

    RewriteEngine on
    RewriteRule “/ api / (\ w +) / (\ w +)” “/otrs/json.pl?Action=$1&Subaction=$2" [QSA, L]

    1.3. Restart Apache.

    2. Install the Mobile package

    2.1. Software requirements for Moble.

    2.2. Before installing the package, set the correct rights with the script /opt/otrs/bin/otrs.SetPermissions.pl.

    2.3. After installing the Mobile package, you need to make sure that the AndroidNotification web service is created in the OTRS / Administration / Web Services Management / section.

    2.4. Set the Push Notification checkboxes in the notifications that should be sent to devices in the OTRS / Administration / Ticket Notification Management section.

    3. When authorizing in the mobile application, you can specify both the path to otrs as a whole and only the domain name: ServerAddress.com or https://ServerAddress.com/otrs/index.pl.


    Possible errors when connecting a mobile application to the server
    Error 404 - otrs configuration error
    Login failed - problem with agent login and password

    Package installation

    Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).

    http://your-server/otrs/index.pl?Action=AdminPackageManager 

    The steps for installing the package are described in the official OTRS instructions for the Administrator.

       

      Configuration

      Defining ticket type abbreviations
      RS :: Mobile :: Type :: Abbr
       
      Setting to change the color of the priority icon.
      RS :: Mobile :: Priority :: Color
       
      Setting to change the background state color.
      RS :: Mobile :: State :: BackgroundColor
       
      Setting to change the State font color.
      RS :: Mobile :: State :: Color

       

      System requirements

      Minimal requirements to hardware for OTRS:

      • Processor 3 GHz Xeon or comparable
      • RAM 8 GB RAM
      • Disk space 256 GB

      Software requirements:

        Roadmap

        # 6.0.5 2020-03-18

          - (new) added a version check of installed JSON API