XLS Bundle

XLS Bundle

Radiant System

  • €0.00


Use Cases | Key features | User's Manual | Package installation | ConfigurationSystem requirementsRoadmap


    Use Cases

     XSL Bundle allows you to export any ticket lists in XLS format


    Key features

      In OTRS there are several types of ticket lists for agents - overview of queues, statuses, escalations, dashboard widgets, search results. XSL Bundle allows you to export ticket lists in XLS format.

      • Saving the list of tickets in XLS format from reviews of queues, services, statuses, escalated requests; from dashboard widgets, from search results.
      • Ability to upload reports in XLS format
      • New ticket overview on the client portal with the ability to add columns and filters
      • Ability to upload the list of tickets on the client portal in XLS format

       


      User's Manual

      Agent interface

      Export  ticket list to XLS

       

        

      Export reports to XLS

       


      Package installation

      Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).

      http://your-server/otrs/index.pl?Action=AdminPackageManager 

      The steps for installing the package are described in the official OTRS instructions for the Administrator.

       


      Configuration

       

       


      System requirements

      Minimal requirements to hardware for OTRS:

      • Processor 3 GHz Xeon or comparable
      • RAM 8 GB RAM
      • Disk space 256 GB

      Software requirements:

      • OTRS Community Edition 6.0


        Roadmap