Ticket Owner Agent For Subject
Add-on simplifies the overview of ticket assignments to agents.
The first name and last name of the agent are added to the "Subject" field on the "Change Owner" form when a ticket is assigned to this agent (Action = AgentTicketOwner),
The agent first name and last name is added in the format: [The default note subject - Agent Firstname Lastname].
Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).
The steps for installing the package are described in the official OTRS instructions for the Administrator.
Minimal requirements to hardware for OTRS:
- Processor 3 GHz Xeon or comparable
- RAM 8 GB RAM
- Disk space 256 GB
- OTRS Community Edition 6.0