Queue Change And Reopen Counters

Queue Change And Reopen Counters

Radiant System

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Use Cases | Key features | User's Manual | Package installation | ConfigurationSystem requirementsRoadmap


    Use Cases

    The module counts the number of movements in the queues, as well as the number of reopennings and writes them to dynamic fields

     


    Key features

    • Records the number of movements in queues in a dynamic field
    • Records the number of reopennings in a dynamic field

     


    User's Manual

     


    Package installation

    Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).

    http://your-server/otrs/index.pl?Action=AdminPackageManager 

    The steps for installing the package are described in the official OTRS instructions for the Administrator.

       


      Configuration

      It is necessary to create dynamic fields for storing counters and specify their names in the QueueChangesFieldName and TicketReopensFieldName settings. The default values for these settings are MoveCount and ReOpenCount.

       


      System requirements

      Minimal requirements to hardware for OTRS:

      • Processor 3 GHz Xeon or comparable
      • RAM 8 GB RAM
      • Disk space 256 GB

      Software requirements:

      • OTRS Community Edition 6.0


        Roadmap