Priority matrix

Priority matrix

Radiant System

  • €299.00


Use Cases | Key features | User's Manual | Package installation | ConfigurationSystem requirementsRoadmap


    Use Cases

    The module adds matrixes to the system that allow you to prioritize tickets taking into account their type, urgency, influence, priority, service, SLA.

     


    Key features

    Ticket auto-prioritization on four matrixes:
    • Type - Urgency - Impact (TUI)
    • Urgency - Impact - Priority (UIP)
    • Service - Impact - SLA (SIS)
    • Service - Urgency - Impact - SLA (SUIS)


    User's Manual

     

    Service - Impact - SLA

     

    Service - Impact - SLA. Editing 

     

    Urgency - Impact - Priority

     

    Service - Urgency - Impact - SLA

     

    Service - Urgency - Impact - SLA (Editing)

     

    Type - Urgency - Impact

     

     


    Package installation

    Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).

    http://your-server/otrs/index.pl?Action=AdminPackageManager 

    The steps for installing the package are described in the official OTRS instructions for the Administrator.

       


      Configuration

      Attention! The matrixes “Service - Impact - SLA” and “Service - Urgency - Impact - SLA” are mutually exclusive, one matrix of them should be used.
      Switch: Admin / System Configuration / Ticket :: SLAMatrixSelect.



      System requirements

      Minimal requirements to hardware for OTRS:

      • Processor 3 GHz Xeon or comparable
      • RAM 8 GB RAM
      • Disk space 256 GB

      Software requirements:

      • OTRS Community Edition 6.0


        Roadmap