Macros

Macros

Radiant System

  • €499.00


Use Cases | Key features | User's Manual | Package installation | ConfigurationSystem requirementsRoadmap


    Use Cases

    Creating a note or email reply form with any set of ticket attributes.

     

     


    Key features

    • Creating macros for individual actions.
    • Editing, grouping, creating a hierarchy of macros.
    • Applying macros depending on ticket attributes.
    • Limitations of macro visibility by dynamic field values
    • Using standard OTPS templates when creating notes and sending e-mails

     


    User's Manual

     

     

     

     

     

     

     

     

     

     

     

     

     

     


    Package installation

    Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).

    http://your-server/otrs/index.pl?Action=AdminPackageManager 

    The steps for installing the package are described in the official OTRS instructions for the Administrator.

       


      Configuration

       


      System requirements

      Minimal requirements to hardware for OTRS:

      • Processor 3 GHz Xeon or comparable
      • RAM 8 GB RAM
      • Disk space 256 GB

      Software requirements:

      • OTRS Community Edition 6.0


        Roadmap