Customer User VIP
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Use Cases | Key features | User's Manual | Package installation | Configuration | System requirements | Roadmap
Use Cases
Provides additional highlighting of VIP customers in ticketzoom and ticket lists.
Key features
- Adds customer status in the Customer Information widget (ticketzoom)
- Marks tickets from VIP clients in tickets lists.
User's Manual
Set the status VIP in the Status field of page Customer user.
Package installation
Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).
http://your-server/otrs/index.pl?Action=AdminPackageManager
The steps for installing the package are described in the official OTRS instructions for the Administrator.
Configuration
1. In /opt/otrs/Kernel/Config.pm в $Self->{CustomerUser} = { Map => add attribute UserStatus:
[ 'UserStatus', Translatable('Status'), 'status', 1, 0, 'var', '', 0, undef, undef ]
2. If in /opt/otrs/Kernel/Config.pm нет CustomerUser, transfer it from/opt/otrs/Kernel/Config/Defaults.pm in /opt/otrs/Kernel/Config.pm and add line:
[ 'UserStatus', Translatable('Status'), 'status', 1, 0, 'var', '', 0, undef, undef ]
3. In case of a local backend, add a column to DB. If backend is AD, then is enough to add attribute to Map. For PG the request is:
ALTER TABLE customer_user ADD COLUMN status VARCHAR (50) NULL;
4. For creating field dropdown, in case of a local backend in /opt/otrs/Kernel/Config.pm in $Self->{CustomerUser} = { add this construction after Map:
Selections => { UserStatus =>
'VIP' => Translatable('VIP'),
'Standard' => Translatable('Standard'),
}, },
System requirements
Minimal requirements to hardware for OTRS:
- Processor 3 GHz Xeon or comparable
- RAM 8 GB RAM
- Disk space 256 GB
Software requirements:
- OTRS Community Edition 6.0
Roadmap