Customer User VIP

Customer User VIP

Radiant System

  • €20.00


Use Cases | Key features | User's Manual | Package installation | ConfigurationSystem requirementsRoadmap


    Use Cases

    Provides additional highlighting of VIP customers in ticketzoom and ticket lists.

     


    Key features

    1. Adds customer status in the Customer Information widget (ticketzoom)
    2. Marks tickets from VIP clients in tickets lists.

     


    User's Manual

    Set the status VIP in the Status field of page Customer user.

     


    Package installation

    Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).

    http://your-server/otrs/index.pl?Action=AdminPackageManager 

    The steps for installing the package are described in the official OTRS instructions for the Administrator.

       


      Configuration

      1. In /opt/otrs/Kernel/Config.pm в $Self->{CustomerUser} = { Map => add attribute UserStatus:
      [ 'UserStatus', Translatable('Status'), 'status', 1, 0, 'var', '', 0, undef, undef ]

      2. If in /opt/otrs/Kernel/Config.pm нет CustomerUser, transfer it from/opt/otrs/Kernel/Config/Defaults.pm in /opt/otrs/Kernel/Config.pm and add line:
      [ 'UserStatus', Translatable('Status'), 'status', 1, 0, 'var', '', 0, undef, undef ]

      3. In case of a local backend, add a column to DB. If backend is AD, then is enough to add attribute to Map. For PG the request is:
      ALTER TABLE customer_user ADD COLUMN status VARCHAR (50) NULL;

      4. For creating field dropdown, in case of a local backend in /opt/otrs/Kernel/Config.pm in $Self->{CustomerUser} = { add this construction after Map:
      Selections => { UserStatus =>
      'VIP' => Translatable('VIP'),
      'Standard' => Translatable('Standard'),
      }, },

       


      System requirements

      Minimal requirements to hardware for OTRS:

      • Processor 3 GHz Xeon or comparable
      • RAM 8 GB RAM
      • Disk space 256 GB

      Software requirements:

      • OTRS Community Edition 6.0


        Roadmap