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Use Cases | Key features | User's Manual | Package installation | Configuration | System requirements | Roadmap
Use Cases
The module is design to preview files attached to ticket notes without downloading them.
Key features
Preview files with the extensions htm, html, txt, csv, pdf, gif, jpg, jpeg, png, bmp.
User's Manual
Package installation
Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).
http://your-server/otrs/index.pl?Action=AdminPackageManager
The steps for installing the package are described in the official OTRS instructions for the Administrator.
Configuration
System requirements
Minimal requirements to hardware for OTRS:
- Processor 3 GHz Xeon or comparable
- RAM 8 GB RAM
- Disk space 256 GB
Software requirements:
- OTRS Community Edition 6.0
Roadmap