Ticket Views

Ticket Views

Downloads: 0

Addon version: 6.1.18

Radiant System

  • €499.00


Use Cases | Key features | User's Manual | Package installation | ConfigurationSystem requirementsRoadmap


    Use Cases

    The module is designed to create ticket lists with any filters by any ticket attributes.


    Key features

    1. Displaying ticket lists in the Views section
    2. Creating and editing ticket lists with the ability to filter by all attributes and values of dynamic ticket fields
    3. Sorting by 2 or more parameters
    4. Setting up display columns for each list
    5. Creating public and private ticket lists
    6. Two-level grouping of lists
    7. Bulk actions to the selected list

    User's Manual

    Ticket Views Management

    Ticket Views Add

    Ticket Views Filters

    Ticket Views Filters Add

    Ticket Views Filters Finish

     


    Package installation

    Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).

    http://your-server/otrs/index.pl?Action=AdminPackageManager 

    The steps for installing the package are described in the official OTRS instructions for the Administrator.

       


      Configuration

      Sort by 2 or more parameters.
      Setting - TicketViews :: SortingCount, you must specify the number of parameters to sort.

      Note: After updating, in the created views, it is necessary to reset the filter settings and configure again.


      System requirements

      Minimal requirements to hardware for OTRS:

      • Processor 3 GHz Xeon or comparable
      • RAM 8 GB RAM
      • Disk space 256 GB

      Software requirements:

      • OTRS Community Edition 6.0
      • RS4OTRS_AdvancedTicketSearch-6.1.11 (attached to Ticket Views)

        Roadmap