Ticket Owner Agent For Subject

Use Cases | Key features | User's Manual | Package installation | Configuration | System requirements | Roadmap

Use Cases

Add-on simplifies the overview of ticket assignments to agents.

Key features

The first name and last name of the agent are added to the "Subject" field on the "Change Owner" form when a ticket is assigned to this agent (Action = AgentTicketOwner),
The agent first name and last name is added in the format: [The default note subject - Agent Firstname Lastname].

User's Manual

Package installation

Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).

http://your-server/otrs/index.pl?Action=AdminPackageManager 

The steps for installing the package are described in the official OTRS instructions for the Administrator.

Configuration

System requirements

Minimal requirements to hardware for OTRS:

• Processor 3 GHz Xeon or comparable
• RAM 8 GB RAM
• Disk space 256 GB

Software requirements:

• OTRS Community Edition 6.0

Roadmap