Queue Change And Reopen Counters
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Use Cases | Key features | User's Manual | Package installation | Configuration | System requirements | Roadmap
Use Cases
The module counts the number of movements in the queues, as well as the number of reopennings and writes them to dynamic fields
Get extended addon - Ticket Life Cycle
Key features
- Records the number of movements in queues in a dynamic field
- Records the number of reopennings in a dynamic field
User's Manual
Package installation
Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).
http://your-server/otrs/index.pl?Action=AdminPackageManager
The steps for installing the package are described in the official OTRS instructions for the Administrator.
Configuration
It is necessary to create dynamic fields for storing counters and specify their names in the QueueChangesFieldName and TicketReopensFieldName settings. The default values for these settings are MoveCount and ReOpenCount.
System requirements
Minimal requirements to hardware for OTRS:
- Processor 3 GHz Xeon or comparable
- RAM 8 GB RAM
- Disk space 256 GB
Software requirements:
- OTRS Community Edition 6.0
Roadmap