Queue Change And Reopen Counters

Queue Change And Reopen Counters

Downloads: 156

Addon version: 6.0.0

Radiant System

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Use Cases | Key features | User's Manual | Package installation | ConfigurationSystem requirementsRoadmap

    Use Cases

    The module counts the number of movements in the queues, as well as the number of reopennings and writes them to dynamic fields

    Get extended addon - Ticket Life Cycle

    Key features

    • Records the number of movements in queues in a dynamic field
    • Records the number of reopennings in a dynamic field


    User's Manual


    Package installation

    Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).


    The steps for installing the package are described in the official OTRS instructions for the Administrator.



      It is necessary to create dynamic fields for storing counters and specify their names in the QueueChangesFieldName and TicketReopensFieldName settings. The default values for these settings are MoveCount and ReOpenCount.


      System requirements

      Minimal requirements to hardware for OTRS:

      • Processor 3 GHz Xeon or comparable
      • RAM 8 GB RAM
      • Disk space 256 GB

      Software requirements:

      • OTRS Community Edition 6.0