((OTRS)) Community Edition Radian System Attachment Management preview document attachments

Attachment Management

Downloads: 12

Addon version: 6.0.2

Radiant System

  • €49.00

Use Cases | Key features | User's Manual | Package installation | ConfigurationSystem requirementsRoadmap

    Use Cases

    Effective work with attachments in OTRS tickets.


    Key features

    1. Previewing attachments without downloading
    2. Downloading all attachments from a ticket
    3. Downloading all attachments from a note

    Supported formats for preview: html, txt, csv, pdf, gif, jpeg, png, bmp.

    User's Manual





    Package installation

    Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).


    The steps for installing the package are described in the official OTRS instructions for the Administrator.




       Follow installation insructions


      System requirements

      Minimal requirements to hardware for OTRS:

      • Processor 3 GHz Xeon or comparable
      • RAM 8 GB RAM
      • Disk space 256 GB

      Software requirements:

      • OTRS Community Edition 6.0