Effective work with attachments in OTRS tickets.
1. Previewing attachments without downloading
2. Downloading all attachments from a ticket
3. Downloading all attachments from a note
Supported formats for preview: html, txt, csv, pdf, gif, jpeg, png, bmp.
Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).
The steps for installing the package are described in the official OTRS instructions for the Administrator.
Follow installation insructions
Minimal requirements to hardware for OTRS:
- Processor 3 GHz Xeon or comparable
- RAM 8 GB RAM
- Disk space 256 GB
- OTRS Community Edition 6.0