Attachment Management
Downloads: 12
Use Cases | Key features | User's Manual | Package installation | Configuration | System requirements | Roadmap
Use Cases
Effective work with attachments in OTRS tickets.
Key features
1. Previewing attachments without downloading
2. Downloading all attachments from a ticket
3. Downloading all attachments from a note
Supported formats for preview: html, txt, csv, pdf, gif, jpeg, png, bmp.
User's Manual
Package installation
Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).
http://your-server/otrs/index.pl?Action=AdminPackageManager
The steps for installing the package are described in the official OTRS instructions for the Administrator.
Configuration
Follow installation insructions
System requirements
Minimal requirements to hardware for OTRS:
- Processor 3 GHz Xeon or comparable
- RAM 8 GB RAM
- Disk space 256 GB
Software requirements:
- OTRS Community Edition 6.0
Roadmap