Attachment Management

Attachment Management

Radiant System

  • €49.00


Use Cases | Key features | User's Manual | Package installation | ConfigurationSystem requirementsRoadmap


    Use Cases

    Effective work with attachments in OTRS tickets

     


    Key features

    1. Previewing attachments without downloading
    2. Downloading all attachments from a ticket
    3. Downloading all attachments from a note

    Supported formats for preview: html, txt, csv, pdf, gif, jpeg, png, bmp, xlsx, docx, pptx.


    User's Manual

     

     

     

     


    Package installation

    Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).

    http://your-server/otrs/index.pl?Action=AdminPackageManager 

    The steps for installing the package are described in the official OTRS instructions for the Administrator.

     

       


      Configuration

       Follow installation insructions

       


      System requirements

      Minimal requirements to hardware for OTRS:

      • Processor 3 GHz Xeon or comparable
      • RAM 8 GB RAM
      • Disk space 256 GB

      Software requirements:

      • OTRS Community Edition 6.0


        Roadmap