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Customer API

Customer API

Downloads: 2

Addon version: OTRS6 - 6.0.1, OTRS5 - 5.0.1

Radiant System

Use Cases | Key features | Description of methods | Package installation | Configuration | System requirements | Roadmap

    Use Cases

    Integrating your OTRS solution with CRM through web services

     

     

    Key features

      Creating and changing a client account through the standard OTRS web service
      Creating and changing a client company through the standard OTRS web service

         

        Description of methods

         

        CustomerUserCreate

        curl -X POST -H 'Content-Type: application/json' \
        https://otrs_server/otrs/nph-genericinterface.pl/Webservice/CustomerAPI/CustomerUserCreate \
        -d '
        {
        "UserFirstname": "John",
        "UserLastname": "Dow",
        "UserCustomerID": "Melone Corporation",
        "UserLogin": "johndow",
        "UserPassword": "customer_password",
        "UserEmail": "johndow@melone-corporationn.com",
        "UserMobile": "01234445566",
        "Source": "Database Backend",
        "Auth": {
        "Login": "agent_login",
        "Password": "agent_password"
        }
        }
        '

        Successful answer:

        {"Result":"OK","CustomerUserLogin":"johndow"}

        CustomerUserUpdate

        curl -X POST -H 'Content-Type: application/json' \
        https://otrs_server/otrs/nph-genericinterface.pl/Webservice/CustomerAPI/CustomerUserUpdate \
        -d '
        {
        "UserFirstname": "John",
        "UserLastname": "Dow",
        "UserCustomerID": "Melone Corporation",
        "UserLogin": "johndow",
        "UserPassword": "customer_password",
        "UserEmail": "johndow@melone-corporationn.com",
        "UserMobile": "1234567890",
        "Source": "Database Backend",
        "Auth": {
        "Login": "agent_login",
        "Password": "agent_password"
        }
        }
        '

        Successful answer:

        {"Result":"OK","CustomerUserLogin":"johndow"}

        CustomerCompanyCreate

        curl -X POST -H 'Content-Type: application/json' \
        https://otrs_server/otrs/nph-genericinterface.pl/Webservice/CustomerAPI/CustomerCompanyCreate \
        -d '
        {
        "CustomerID": "Melone Corporation",
        "CustomerCompanyName": "Melone Corporation",
        "CustomerCompanyStreet": "Fairview St Tallahassee",
        "CustomerCompanyZIP": "123456",
        "CustomerCompanyCity": "Bridgetown",
        "CustomerCompanyCountry": "Barbados",
        "CustomerCompanyURL": "www.melone-corporationn.com",
        "CustomerCompanyComment": "Special company",
        "Auth": {
        "Login": "agent_login",
        "Password": "agent_password"
        }
        }
        '

        Successful answer:

        {"CustomerID":"Melone Corporation","Result":"OK"}


        CustomerCompanyUpdate

        curl -X POST -H 'Content-Type: application/json' \
        https://otrs_server/otrs/nph-genericinterface.pl/Webservice/CustomerAPI/CustomerCompanyUpdate \
        -d '
        {
        "CustomerID": "Melone Corporation",
        "CustomerCompanyName": "Melone Corporation",
        "CustomerCompanyStreet": "Fairview St Tallahassee",
        "CustomerCompanyZIP": "123456",
        "CustomerCompanyCity": "Bridgetown",
        "CustomerCompanyCountry": "Barbados",
        "CustomerCompanyURL": "www.melone-corporationn.com",
        "CustomerCompanyComment": "Special company",
        "ValidID": 2,
        "Auth": {
        "Login": "agent_login",
        "Password": "agent_password"
        }
        }
        '

        Successful answer:

        {"CustomerID":"Melone Corporation","Result":"OK"}

         

         

        Package installation

        Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).

        http://your-server/otrs/index.pl?Action=AdminPackageManager 

        The steps for installing the package are described in the official OTRS instructions for the Administrator.

         

        Configuration

        System Configuration


        RS::CustomerUserCreate::RequiredFields
        Required fields for CustomerUserCreate method. Please, check your CustomerMap in Config.pm

        RS::CustomerUserUpdate::RequiredFields
        Required fields for CustomerUserUpdate method. Please, check your CustomerMap in Config.pm


        RS::CustomerUserCreate::AllowUpdateIfExists
        Allows to update customer user account if exists by CustomerUserCreate

         

        Web-services configuration

        1. Create a new web-service

        https://doc.otrs.com/doc/manual/admin/6.0/en/html/genericinterface.html#webservice_gui

        2. Add new Operations in dropdown list

        3. Create new agent with RW permissions in the group "users"


         

        System requirements

        Minimal requirements to hardware for OTRS:

        • Processor 3 GHz Xeon or comparable
        • RAM 8 GB RAM
        • Disk space 256 GB

        Software requirements:

        • OTRS Community Edition 6.0

          Roadmap