Macros
Downloads: 0
Use Cases | Key features | User's Manual | Package installation | Configuration | System requirements | Roadmap
Use Cases
Creating a note or email reply form with any set of ticket attributes.
Key features
- Creating macros for individual actions.
- Editing, grouping, creating a hierarchy of macros.
- Applying macros depending on ticket attributes.
- Limitations of macro visibility by dynamic field values
- Using standard OTPS templates when creating notes and sending e-mails
User's Manual
Package installation
Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).
http://your-server/otrs/index.pl?Action=AdminPackageManager
The steps for installing the package are described in the official OTRS instructions for the Administrator.
Configuration
System requirements
Minimal requirements to hardware for OTRS:
- Processor 3 GHz Xeon or comparable
- RAM 8 GB RAM
- Disk space 256 GB
Software requirements:
- OTRS Community Edition 6.0
Roadmap