Ticket Owner Agent For Subject

Ticket Owner Agent For Subject

Radiant System

  • €0.00


Use Cases | Key features | User's Manual | Package installation | ConfigurationSystem requirementsRoadmap


    Use Cases

    Add-on simplifies the overview of ticket assignments to agents.

     


    Key features

    The first name and last name of the agent are added to the "Subject" field on the "Change Owner" form when a ticket is assigned to this agent (Action = AgentTicketOwner),
    The agent first name and last name is added in the format: [The default note subject - Agent Firstname Lastname].

     


    User's Manual

     

     


    Package installation

    Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).

    http://your-server/otrs/index.pl?Action=AdminPackageManager 

    The steps for installing the package are described in the official OTRS instructions for the Administrator.

     

       


      Configuration

       

       


      System requirements

      Minimal requirements to hardware for OTRS:

      • Processor 3 GHz Xeon or comparable
      • RAM 8 GB RAM
      • Disk space 256 GB

      Software requirements:

      • OTRS Community Edition 6.0


        Roadmap