Ticket Views
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Use Cases | Key features | User's Manual | Package installation | Configuration | System requirements | Roadmap
Use Cases
The module is designed to create ticket lists with any filters by any ticket attributes.
Key features
- Displaying ticket lists in the Views section
- Creating and editing ticket lists with the ability to filter by all attributes and values of dynamic ticket fields
- Sorting by 2 or more parameters
- Setting up display columns for each list
- Creating public and private ticket lists
- Two-level grouping of lists
- Bulk actions to the selected list
User's Manual
Ticket Views Management
Ticket Views Add
Ticket Views Filters
Ticket Views Filters Add
Ticket Views Filters Finish
Package installation
Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).
http://your-server/otrs/index.pl?Action=AdminPackageManager
The steps for installing the package are described in the official OTRS instructions for the Administrator.
Configuration
Sort by 2 or more parameters.
Setting - TicketViews :: SortingCount, you must specify the number of parameters to sort.
Note: After updating, in the created views, it is necessary to reset the filter settings and configure again.
System requirements
Minimal requirements to hardware for OTRS:
- Processor 3 GHz Xeon or comparable
- RAM 8 GB RAM
- Disk space 256 GB
Software requirements:
- OTRS Community Edition 6.0
- RS4OTRS_AdvancedTicketSearch-6.1.11 (attached to Ticket Views)
Roadmap