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Closure Code

Closure Code

Downloads: 1

Addon version: 6.0.3

Radiant System

Use Cases | Key features | User's Manual | Package installation | Configuration | System requirements | Roadmap

    Use Cases

    The module is designed to fill in closing codes when closing tickets.

     

    Key features

    Closed and Decision

     

    User's Manual

     


    Closure Code Management (not completed)

     

    Adding closing codes (server/otrs/index.pl?Action=AdminClosureCode)

     

    Closure Code Management

    Manage Service-Closure Code Relations

    Assigning closing codes to services (/server/otrs/index.pl?Action=AdminServiceClosureCode)

    Activating the ClosureCode function in the queue settings for which a choice of closing code will be available (server/otrs/index.pl?Action=AdminQueue; Subaction=Change;QueueID=?)

     

    Package installation

    Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).

    http://your-server/otrs/index.pl?Action=AdminPackageManager 

    The steps for installing the package are described in the official OTRS instructions for the Administrator.

     

    Attention! When installing add-on, a dynamic ClosureCode field is created.

       

      Configuration

      View single Setting AgentTicketClose

      View single Setting AgentTicketDecision

       

       

      System requirements

      Minimal requirements to hardware for OTRS:

      • Processor 3 GHz Xeon or comparable
      • RAM 8 GB RAM
      • Disk space 256 GB

      Software requirements:

      • OTRS Community Edition 6.0

        Roadmap