Ticket Create Scheduler
Use Cases | Key features | User's Manual | Package installation | Configuration | System requirements | Roadmap
The module is designed to create scheduled tickets from predefined templates.
- Tickets creation at a set time
- Tickets creation at predetermined intervals
- Minute Interval
- Hourly interval
- Daily Interval
- Weekly interval
- Monthly interval
- Annual interval
- Tickets templates creation
- Ticket creation from the specified template
Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group).
The steps for installing the package are described in the official OTRS instructions for the Administrator.
Scheduled tickets are created using the RS.TicketScheduler.pl script. Therefore, for the module to work correctly, the presented script should be added to the cron scheduler task.
Important! Tickets are created exactly at the indicated time, accurate to the minute, this should be taken into account when setting up Tasks for creating a ticket and setting the time for the task to start by the scheduler.
Minimal requirements to hardware for OTRS:
- Processor 3 GHz Xeon or comparable
- RAM 8 GB RAM
- Disk space 256 GB
- OTRS Community Edition 6.0